how to download tsr logs from idrac Log - How touploadTSR logs log How to Download TSR Logs from iDRAC: A Comprehensive Guide

How toGetTSR logs from iDRAC8 When encountering hardware issues or preparing for a support case with Dell, gathering comprehensive diagnostic information is crucialExport A SupportAssist Collection Using An IDRAC9 - Dell One of the most effective ways to do this is by generating a TSR log from your iDRAC (Integrated Dell Remote Access Controller)PowerEdge How to export a Tech Support Report (TSR) This log bundle, often referred to as a TSR or SupportAssist Collection, contains vital system information that assists technical support in diagnosing and resolving problems efficientlyIn the event that the OMSA is not installed or inaccessible, and that theiDRACis not accessible either, you can capture theTSRdirectly from the Command  This guide will walk you through the process of how to download TSR logs from iDRAC, ensuring you have the necessary data for troubleshooting202516—ExportingiDRAC TSR logson RHEL9 · Add the Dell Repo · Setup racadm · Run racadm.

Understanding TSR Logs and iDRAC

A TSR log (Tech Support Report) is a collection of system logs and configuration data from your Dell serverLoad a web browser and navigate to theiDRAC'sIP address.Login toiDRAC. Click on Troubleshooting at the left-side menu. Click SupportAssist tab (with  It is invaluable for Dell support as it provides a snapshot of the server's health, hardware status, firmware versions, event logs, and other critical diagnosticsPowerEdge How to export a Tech Support Report (TSR) The iDRAC is a dedicated subsystem on Dell PowerEdge servers that provides out-of-band management capabilities, regardless of the operating system or server statusInstructions -Login to iDRAC9 Web Interface - Go to Maintenance Tab and select SupportAssist. - If the server is not registered for SupportAssist, Click  This means you can access and manage the server, including generating TSR logs from iDRAC, even if the server is powered off or the OS is unresponsiveGet TSR from Windows Command Prompt

Methods for Downloading TSR Logs from iDRAC

There are several primary methods to download TSR logs from iDRAC, with the most common approaches involving the iDRAC web interface or command-line utilities like RACADM202516—ExportingiDRAC TSR logson RHEL9 · Add the Dell Repo · Setup racadm · Run racadm.

Method 1: Using the iDRAC Web Interface (Recommended)

This is the most user-friendly method and is typically performed through a web browser by accessing the iDRAC'sIP addressUsing RACADM or iDRAC to generate support logs in Security The exact steps can vary slightly depending on the iDRAC version (ePowerEdge How to export a Tech Support Report (TSR) gGet TSR via iDRAC 7/8 SupportAssist Collection, iDRAC9 or iDRAC8), but the general workflow remains consistentUsing RACADM or iDRAC to generate support logs in Security

1Export a SupportAssist collection via iDRAC9 Log in to iDRAC: Open a web browser and navigate to the iDRAC'sIP addressInstructions -Login to iDRAC9 Web Interface - Go to Maintenance Tab and select SupportAssist. - If the server is not registered for SupportAssist, Click  You will be prompted to enter your username and passwordLoad a web browser and navigate to theiDRAC'sIP address.Login toiDRAC. Click on Troubleshooting at the left-side menu. Click SupportAssist tab (with 

2PowerEdge How to gather a SupportAssist Collection from Navigate to Maintenance or Troubleshooting:

* For iDRAC9, you will typically find options under the "Maintenance" tab2025115—Login to theiDRACmanagement network port using a web browser (https//1.1.2.3). · The System Summary page appears · To collect Support Assist 

* For older versions like iDRAC7/8, you might find it under "Troubleshooting" or "MaintenanceHow to collect TSR from iDRAC 7/8"

3Get TSR from Windows Command Prompt Select SupportAssist: Within the relevant section, locate and click on the "SupportAssist" tabExport A SupportAssist Collection Using An IDRAC9 - Dell This feature is designed to collect and export diagnostic informationPowerEdge How to export a Tech Support Report (TSR)

4Get TSR via iDRAC 7/8 SupportAssist Collection Start a Collection: On the SupportAssist page, you will find an option to "Start a Collection" or "Export a Collection20211027—logscollection. Y (TSR) from IDPA viaiDRAC· Dell Technologies · discussion. 0, 67, June 8, 2021. SupportAssist Enterprise 2.x How to " Click this to initiate the process20211027—logscollection. Y (TSR) from IDPA viaiDRAC· Dell Technologies · discussion. 0, 67, June 8, 2021. SupportAssist Enterprise 2.x How to 

5In the event that the OMSA is not installed or inaccessible, and that theiDRACis not accessible either, you can capture theTSRdirectly from the Command  Customize Collection (Optional): Some interfaces may allow you to customize the types of logs to be includedInstructions ·Login toiDRAC(Point a Web-Browser at theiDRACIP address) · Select the Maintenance tab · Select SupportAssist tab · Select Start a Collection  For most troubleshooting scenarios, the default selection providing a comprehensive TSR is sufficientHow to export a SupportAssist Collection and the RAID

6How to collect TSR logs through iDRAC on X29 appliances Download the Log: After the collection process is complete, you will be provided with a link or prompted to download a compressed file (usually a `Instructions ·Login toiDRAC(Point a Web-Browser at theiDRACIP address) · Select the Maintenance tab · Select SupportAssist tab · Select Start a Collection zip` or `202223—Dell tech support typically requires a set oflogs from iDRACto go with a Dell trouble ticket, the link below is the instructions to collect the log.tarExporting iDRAC TSR logs on RHEL9 - Grayson Kentgz` archive) containing the TSR logInstructions ·Login toiDRAC(Point a Web-Browser at theiDRACIP address) · Select the Maintenance tab · Select SupportAssist tab · Select Start a Collection  This file should then be provided to Dell tech support when you open a trouble ticketExporting iDRAC TSR logs on RHEL9 - Grayson Kent

Specific iDRAC Version Notes:

* iDRAC9: You'll typically navigate to `Maintenance > SupportAssist > Start a Collection`Go to theiDRAClanding page of the target compute node from OME-M to pull a singlelog. Select Devices > Compute dropdown, and click the Server Name, or the  The Dell documentation often refers to exporting a "SupportAssist Collection" which is synonymous with a TSR2018713—IT System Administrator Tuts · How to export a SupportAssist Collection and the RAID Controller (TSR)LogviaiDRAC8 on Dell PowerEdge R730.

* iDRAC8: Look for options like `Maintenance > SupportAssist > Start a Collection` or sometimes `Troubleshooting > SupportAssist`Get TSR via iDRAC 7/8 SupportAssist Collection For instance, on a Dell PowerEdge R730, the process for exporting a TSR log via iDRAC8 is similarExporting iDRAC TSR logs on RHEL9 - Grayson Kent

Method 2: Using RACADM (Remote Access Command Line Interface)

For automation or in situations where the iDRAC web interface might be inaccessible, RACADM provides a powerful command-line alternativeIn the event that the OMSA is not installed or inaccessible, and that theiDRACis not accessible either, you can capture theTSRdirectly from the Command  This method is particularly useful for scripting or remote managementHow to collect TSR logs through iDRAC on X29 appliances

1In the event that the OMSA is not installed or inaccessible, and that theiDRACis not accessible either, you can capture theTSRdirectly from the Command  Install RACADM: Ensure that the RACADM tool is installed on a management station or directly on the server's operating systemDell servers TSR logs for Dell support - Help Center For Linux systems like RHEL9, you might need to add Dell repositories and install the relevant packages2025115—Login to theiDRACmanagement network port using a web browser (https//1.1.2.3). · The System Summary page appears · To collect Support Assist 

2PowerEdge How to export a Tech Support Report (TSR) Access RACADM:

* Local RACADM: Run commands directly from the server's OSHow to collect TSR logs through iDRAC on X29 appliances

* Remote RACADM: Connect to the iDRAC remotely using `racadmGet TSR from Windows Command Promptexe` (Windows) or `racadm` (Linux)Load a web browser and navigate to theiDRAC'sIP address.Login toiDRAC. Click on Troubleshooting at the left-side menu. Click SupportAssist tab (with  You will need to specify the iDRAC'sIP address, username, and passwordPowerEdge How to export a Tech Support Report (TSR)

3Load a web browser and navigate to theiDRAC'sIP address.Login toiDRAC. Click on Troubleshooting at the left-side menu. Click SupportAssist tab (with  Generate the TSR: The primary command to generate a TSR using RACADM is typically:

```bash

racadm supportassist collect

```

This command initiates the collection process202516—ExportingiDRAC TSR logson RHEL9 · Add the Dell Repo · Setup racadm · Run racadm.

4Using RACADM or iDRAC to generate support logs in Security Export the TSR: Once the collection is generated, you can export itThe collection can be generated even if theiDRACuser interface is not working. Some examples where theTSRusing the command-line can be useful The user  The command structure can vary, but it often involves specifying the job ID created by the `collect` command and an output path for the file2024314—4/7/24, 457 PM Export a SupportAssist Collection Using an iDRAC9 | Dell Singapore · 1.Login to theiDRACUI (Figure 1). · 2. Click Maintenance,  Dell documentation can provide the precise syntax for exporting the generated TSRInstructions -Login to iDRAC9 Web Interface - Go to Maintenance Tab and select SupportAssist. - If the server is not registered for SupportAssist, Click  For example, exporting iDRAC TSR logs on RHEL9 might involve setting up the Dell repo and then using `racadm` commandsPowerEdge How to export a Tech Support Report (TSR)

RACADM Utility: The RACADM utility is a key component for system administrators to interact with the iDRAC programmatically202223—Dell tech support typically requires a set oflogs from iDRACto go with a Dell trouble ticket, the link below is the instructions to collect the log. It allows for advanced log gathering and system configuration tasks without needing to use the graphical interfaceExport a SupportAssist collection via iDRAC9

Method 3: Using SupportAssist Enterprise or OME-M

Dell's SupportAssist Enterprise and OpenManage Enterprise Modular (OME-M) are management platforms that can orchestrate the collection of diagnostic data, including TSR logs, from multiple serversGet TSR from Windows Command Prompt

* SupportAssist Enterprise: If deployed, you can configure SupportAssist Enterprise to automatically collect logs from iDRAC on a scheduled basis or upon detection of issuesData Domain How to gather TSR logs

* OME-M: From the OME-M console, you can navigate to the target compute node, select the server, and initiate a log collection through the integrated tools, which often leverages iDRAC functionalitiesExporting iDRAC TSR logs on RHEL9 - Grayson Kent This can be an efficient way to pull a single log or multiple logs for a group of serversGet TSR from Windows Command Prompt

Important Considerations

* File Size: TSR logs can be quite large, especially in complex environments or after extended periods of operationDell servers TSR logs for Dell support - Help Center Ensure you have adequate network bandwidth and storage space for the download2018713—IT System Administrator Tuts · How to export a SupportAssist Collection and the RAID Controller (TSR)LogviaiDRAC8 on Dell PowerEdge R730.

* iDRAC Version: Always refer to the documentation specific to your iDRAC version (iDRAC7, iDRAC8, iDRAC9, etcIn the event that the OMSA is not installed or inaccessible, and that theiDRACis not accessible either, you can capture theTSRdirectly from the Command ) for the most accurate instructionsGo to theiDRAClanding page of the target compute node from OME-M to pull a singlelog. Select Devices > Compute dropdown, and click the Server Name, or the 

* Registration: For some SupportAssist features to function optimally, your iDRAC or server might need to be registered with Dell SupportHow to collect TSR from iDRAC 7/8

* Alternative Methods: In rare cases where both the iDRAC web interface and RACADM are inaccessible, there might be other operating system-level tools (like those in the command prompt if OMSA is installed) that can capture some diagnostic information, although these may not be as comprehensive as a full iDRAC TSR2018713—IT System Administrator Tuts · How to export a SupportAssist Collection and the RAID Controller (TSR)LogviaiDRAC8 on Dell PowerEdge R730.

By following these methods, you can effectively generate and download TSR logs from iDRAC, providing essential diagnostic information to resolve hardware issues efficiently2024314—4/7/24, 457 PM Export a SupportAssist Collection Using an iDRAC9 | Dell Singapore · 1.Login to theiDRACUI (Figure 1). · 2. Click Maintenance,  This proactive approach to log collection is a best practice for maintaining the health and performance of your Dell PowerEdge servers2024314—4/7/24, 457 PM Export a SupportAssist Collection Using an iDRAC9 | Dell Singapore · 1.Login to theiDRACUI (Figure 1). · 2. Click Maintenance,